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Looking for advice or support?

If you have any questions or concerns about your horse’s diet or would like to contact us about your order, please call us on 0800 585 525, email [email protected] or click on chat.

Meet our team of expert nutritional advisers

Our highly experienced team of nutritional advisors are available to offer advice on your horse’s diet. If you are unsure of the nutritional support your horse requires or have any questions about any of our products, contact the team for impartial, professional advice.

Emily Smith BA BSc Director of Nutrition

I have recently returned to Feedmark to lead the Nutrition Department, after previously being a Nutritionist here for five years back in 2011. I have been involved with horses since childhood, attaining Pony Club HA and A level and later qualifying as an Equestrian Canada Level I instructor. I have owned, trained and competed with numerous horses over the years in both dressage and three-day eventing in Canada, the United States, Germany and England.

I have international business experience and specialised in animal nutrition in 2005 with published work involving endangered species nutrition. With my animal science background, equine knowledge and experience and a passion for horse nutrition, my interests lie in improving understanding of equine nutrition and management.

I particularly enjoy working with customers to help them to develop this understanding when reviewing their horse’s diet and gain great satisfaction in supporting them to achieve balanced nutrition for their horse.


Sue Meadows Customer Services Manager

I have been with Feedmark for almost 19 years and joined just after leaving Otley College where I attained my HND in Equine Studies, BHS Grooms Certificate and PTT. Technology has certainly changed and I remember the excitement in the office when we received our first online order. Now over 75% of our orders are online.

I enjoy my job immensely and get great satisfaction in helping customers select the right products for their horses needs and resolving any day to day issues that may arise. I also like manning the Feedmark trade stand at shows and putting a face to the names of so many customers I have spoken to and helped over the years.

Coming from a complete non-horsey family, I started riding lessons at the age of 10 and owned my first horse 10 years later. Not being the bravest of riders over jumps I tried long distance riding and became completely hooked. I have owned two Arabs and feel privileged to have ridden in so many places which are not normally open to the public.

With my horse of a lifetime ‘Breeze’ we completed over 2000 competitive miles and I can only hazard a guess how many miles in total we would have ridden together when you add on his ‘hacking’ and ‘training’ miles. Hobbies outside Endurance include cycling and running and I have entered the 2018 London marathon.


Pat Flynn Nutritional Adviser

I have been at Feedmark for almost 18 years as part of a great Nutritional Advisor and Customer Services Team. It is a varied role and the most rewarding aspect is chatting to customers about their equines, processing their orders and advising, where necessary, on the best supplements to help with their horse’s various problems and conditions.

I also attend trade shows and really enjoy meeting the customers in person that I have spoken to over the years. I started riding at around the age of 10 at my local stables and have been associated with horses ever since.

I qualified as a BHSAI under the great John Lassetter and then travelled extensively and owned horses in several countries around the world. Unfortunately, my riding days ended after an accident, horse related, but continued working with horses on Thoroughbred Stud Farms looking after mares, foals and yearlings.


Charlotte Cawston Nutritional Adviser

My job as Nutritional Adviser and Show Co-ordinator sees me giving advice to customer’s both over the phone and also at the shows we attend. I really enjoy getting out and about and meeting customers at the big events such as Badminton and Burghley. It’s always a great opportunity to meet customers face to face, find out how they are getting on with their horses and chat about the event.

My love of horses started when I was young, I had my first pony whilst at primary school and ever since, horses have always been a big part of my life. I went to pony club and was on the Gossing Cup Team for two years running, which was a great learning experience.

I’ve been lucky enough to work for two Olympic event riders, which helped me learn how important it is to acknowledge the individuality of every horse. I now own Flick, who I am hoping to event next year after another good hunting season. I also have a dog called Hugo who is perfect in every way.


Clare Armstrong Nutritional Adviser

I have been working in the role of Nutritional Advisor for just over three years now. I have a BSc(Hons) in Agriculture with Marketing and for five years I taught BTEC Animal Care at a local college until I had my second daughter.

At Feedmark I provide customers with nutritional advice and manage orders. I really enjoy meeting our customers at shows, it gives me a chance to put faces to their voices, I also get to hear their horsey stories and their feedback on our products.

Due to living on a farm, I’ve had ponies ever since I could walk. Bumble was my first pony, a fat ride and drive Shetland, she was wonderful. I also had donkeys that I used to ride and drive, I also showed them around the country until I went to University. Once I graduated I purchased Cedric my Highland pony, I had him for 13 years years, showing him in-hand and under saddle.

Today I live on a small holding with sheep, pigs and our lovely ponies. Blade my Fell cross, who had to retire from Pony Club activities due to lameness issues, is doing well thanks to Feedmark’s ExtraFlex with Rosehips, he is sound and is happy to hack out with me and my daughters on their ponies. All our ponies love Benevit Advance, they look amazing on it and it supports them doing all their Pony and Riding Club activities, without having to worry about weight gain and laminitis.


Penny Church Nutritional Adviser

Working at Feedmark is incredibly rewarding, helping fellow horse-owners and knowing that their horses will benefit from the nutritional advice that we offer. I started at Feedmark almost three years ago, after completing an Extended Diploma in Horse Management. I have a good understanding of the needs of the average horse owner from grooming for an Olympic eventer, caring and exercising horses for various people, and from owning horses for most of my life.

I began riding at the age of six, at a local riding school, after years of begging, my parents finally gave in and allowed me to have my own pony, Tom Thumb. Tom was very cheeky, typical child’s pony always testing my riding ability.

After sadly out growing several horses and ponies, I found Archie, my horse of a lifetime. I bought Archie when he was four years old, he's an ex-racer and had a lot to learn when I got him. I knew as soon as we met that he was the horse for me, and six years on I wouldn't change a thing.

Archie is a character, he has such a big heart and will do anything for me. I like to keep things varied and fun with Archie. I used to focus primarily on eventing, but now we do a bit of everything including hunter trials, dressage, hunting, team chasing, charity rides and beach visits. Our favourite is certainly cross country, we both love the run of it and we’re happy when it’s just the two of us tackling the countryside.